Privacy Policy

The protection of your personal information is a top priority at Naturex. Our policy regarding the collection, use and disclosure, if any, of personal information is governed by the Privacy Principles covered in Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").  By visiting Naturex.ca, you accept the practices described in this Privacy Policy.

PERSONAL INFORMATION THAT WE COLLECT FROM YOU

Naturex requests your name, home address, email address, and other personal information when you create an account online. You will also be asked for personal information when you make an online purchase, or enter into contests or promotions. This information is used to process your orders and to allow us to communicate with you. The information also enables Naturex to customize products or services to better meet your preferences and to offer you products and services from Naturex and other sources that may be of interest to you.

Naturex may request business information from you, such as your business address and telephone number. This business information is not protected by federal privacy legislation.

We receive and store certain types of information whenever you interact with us online. For example, like many web sites, we use "cookies," and we collect and analyze certain types of information when your web browser accesses naturex.ca, including the products you viewed or searched for, the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, computer and connection information, such as browser type and version, operating system, referrals to, through, and from our web site, including date and time.


ACCOUNTABILITY

• Naturex is responsible for personal information under its control.
• We have designated a Privacy Officer who is accountable for our compliance with this Policy and all applicable privacy laws.
• All Naturex employees are responsible for day-to-day compliance.
• When we use trusted third parties to act on our behalf by performing such functions as fulfilling orders, delivering packages, processing credit card payments or providing customer service, contractual or other appropriate means are used to ensure compliance by such third parties with this Policy and all applicable privacy laws.

IDENTIFYING PURPOSES

• Unless the purpose is self-evident due to the nature of the transaction in question, Naturex will identify the purposes for which personal information is collected at or before the time the information is collected.
• The proposed purposes will be described in a reasonably understandable manner.

CONSENT

• We will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law.
• Naturex will not make your consent a requirement to the supply of a product or a service other than required to be able to supply the product or service.
• Consent can be express or, in some circumstances, implied, and given in writing, by using or not using a check-off box, electronically, orally (in person or by telephone), or by your conduct, such as use of a product or service.
• In determining the type of consent to obtain, Naturex will consider all relevant factors, including the sensitivity of the information and your reasonable expectations.
• You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions. Naturex will inform you of the implications of doing so.

LIMITING COLLECTION

• The collection of personal information by Naturex will be limited to what is necessary for the purposes identified.
• We will collect personal information by fair and lawful means.

LIMITING USE, DISCLOSURE AND RETENTION

• Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law.
• It will be retained only as long as necessary for these purposes or as required by law.

ACCURACY

• We will keep your personal information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used.

SAFEGUARDS

• Naturex will protect personal information by security safeguards appropriate to the sensitivity of the information, including through the use of the following measures: physical (e.g., locked filing cabinets, restricted access, appropriate disposal of personal information), organizational (e.g., security clearances, access only on a "need to know" basis), technological (e.g., passwords, encryption) and training of employees.

OPENNESS

• Information about our policies and practices relating to the management of personal information will be made readily available to individuals.

INDIVIDUAL ACCESS

• Upon request, Naturex will inform you of the existence, use and disclosure of personal information relating to you, and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.
• However, in certain circumstances permitted by law, this information will not be disclosed to you. Some examples of these circumstances are information that contains references to other individuals, that cannot be disclosed for legal, security or commercial proprietary reasons, or that is subject to solicitor-client or litigation privilege.

CHILDREN
Naturex does not sell products for purchase by children. If you are under 18, you may use naturex.ca only with the involvement of a parent or guardian.

CONTACT INFORMATION

Our Information Officer, Jean "John" F. Roy, can be contacted at:

Naturex
59 Châtillon
Val-des-Monts, Québec, Canada
J8N 7S2

Telephone:	+1.613.724.8096
Email:	info@naturex.ca

Facsimile: 1.819.671.5187

If you wish to make a formal complaint about our privacy practices, please submit it in writing to the attention of our Information Officer.

The Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. Should you have any general inquiries, they should be directed to the Commissioner's office. The Commissioner can be reached at:

Information and Privacy Commissioner
112 Kent Street
Ottawa, Ontario, Canada
K1A 1H3

Telephone:	+1.613.995.8210
Toll Free:	+1.800.282.1376
Facsimile:	+1.613.947.6850
TTY:	+1.613.992.9190
Internet:	http://www.privcom.gc.ca/

This Privacy Policy is subject to PIPEDA and/or any other applicable privacy laws. Naturex reserves the right to change it at any time.

Effective Date: June 2009